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Billing & Payment
Understanding your bill
What is the customer charge?
This is a monthly charge based on the cost of maintaining the service lines and meter at the customer's building and other operational expenses for the cooperative, such as reading meters, accounting, and other business functions for the operation of the cooperative.
What is energy charge?
This is the measurement of the amount of electricity supplied during the billing cycle and it is expressed as kilowatt-hours or kWh. Ten 100 watt light bulbs burning for one hour will consume 1,000 watt hours (10 x 100) or 1 kilowatt hour.
An electrical meter for each customer measures the amount of energy used in kWh between meter readings.
This reading is very much like the odometer on a car, which measures miles traveled.
What is a power cost adjustment?
This charge is the difference between the actual cost of producing a kilowatt-hour and Coastal Electric Cooperative's base rate.
The power cost adjustment allows Coastal Electric Cooperative to adjust for minor fluctuations (usually fractions of a cent) in the wholesale cost of power. These adjustments reflect changes in fuel costs, generation mix and the market prices for electricity.
Why is a deposit required to connect my service?
Coastal Electric Cooperative may request a refundable security deposit, much like landlords request deposits on rental properties, because a new member is requesting credit from us. Members pay for power after it is consumed.
When an individual first applies for service, the required deposit is based upon his overall credit score. Coastal Electric is not an expert in credit; so, we rely on the expertise of the credit bureau.
We do not obtain a detailed credit report, only the recommendation from the bureau as to the appropriate amount to request from that particular individual.
The deposit is based on the individual’s income/debt ratio. If a member asks that we not perform a credit check, the maximum deposit will be required.
Are there other times when a deposit may be required?
A deposit may also be required at the time of delinquent disconnect.
When a service is disconnected for non-payment, it is likely that 2 ½ months of power has been used for which we have received no payment. If a member allows his account to be disconnected for non-payment, we will review the usage history of his service, and a deposit equal to 2 ½ times the average monthly bill will be required.
At any time, the entirety of the security deposit may be refunded as outlined above.
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