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Billing & Payment
What is Advance Pay?
Advance Pay is a pay-as-you-go plan that offers the opportunity to pay for your electricity when you want, in the amounts you want. Instead of receiving a traditional paper bill each month, usage is calculated daily. Advance Pay Members never pay a late charge, disconnect fee, or reconnect fee. New Members pay a standard refundable $5 membership fee.
Is Advance Pay the right choice for me?
Would it be easier for you to make weekly or biweekly payments rather than one large payment each month? If so, Advance Pay electricity may be for you. Members who choose prepaid electricity programs say it helps them to lower electric consumption due to a greater awareness of usage patterns. Therefore, any Member interested in monitoring and lowering their electricity use could potentially benefit from the Advance Pay program.
When will I receive a low balance notice?
When you set up your Advance Pay account, you will set the amount at which you will begin to receive low balance notifications. Then, based on your user profile, you will receive text messages, e-mail notifications or phone notifications when your account balance goes below your own preset limit.
How can I make payments to my Advance Pay account?
Coastal Electric will provide you with your personal Advance Pay website where you can monitor your daily usage as well as check on your balance and make payments by check or credit card. You may also make cash payments thru our office or thru any of our remote pay stations and drop boxes. You will continue to make payments by whatever method you choose, just as you do now. But you will have control over how much you pay and when you pay.
I have a traditional account. Can I switch to Advance Pay?
Yes! You can switch to an Advance Pay account even if you already have service with Coastal Electric Cooperative. Any existing security deposit will be credited to your current account balance.
And if you decide that Advance Pay is not for you, we'll review your account and tell you how you can switch back to a traditional account.
OK I'm ready, how do I sign up?
If you'd would like to try Advance Pay, or ask more questions, please call us at (912) 884-3311.
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